Privacy Policy
Last Updated: March 2026
1. Introduction
Tensorhive Ltd. ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information.
This policy applies to all individuals who interact with Tensorhive through our website, contact forms, email, phone calls, and the services we provide. It also explains your rights under Hong Kong's Personal Data (Privacy) Ordinance (PDPO).
2. Data We Collect
Information You Provide to Us
We collect personal information you voluntarily provide through our website contact form and inquiries, including:
- Name and job title
- Email address
- Phone number
- Company name and industry
- Details about your project or inquiry
- Any other information you choose to share in messages
Information Collected Automatically
When you visit our website, we collect certain information automatically through cookies and similar tracking technologies:
- Browser type and version
- IP address and location (approximate)
- Pages visited and time spent on pages
- Referral source (how you arrived at our site)
- Device type and operating system
Information from Third Parties
We may receive information about you from third-party analytics services and advertising networks to understand site usage and improve your experience.
3. How We Use Your Information
We use personal information for the following purposes:
- Service Delivery: Responding to your inquiries, providing quotations, and delivering our AI services
- Communication: Sending project updates, newsletters, and important service notifications
- Improvement: Analyzing website traffic to improve our services and user experience
- Compliance: Meeting legal obligations and protecting against fraud
- Marketing: With your consent, sending information about new services (opt-in basis)
4. Legal Basis for Processing
Under the PDPO, we process your personal data on the following legal bases:
- Consent: Where you explicitly agree to data processing (e.g., newsletter signup)
- Contract Performance: Processing necessary to fulfill a service agreement with you
- Legitimate Interests: Processing needed to run our business responsibly (e.g., fraud prevention)
- Legal Obligation: When required by Hong Kong law or regulation
5. Data Retention
We retain your personal information for the following periods:
- Contact/Inquiry Data: 2 years after last contact or project completion
- Website Analytics: 12 months
- Service Records: 5 years (where legally required for financial records)
- Marketing Lists: Until you unsubscribe or request removal
We will securely delete your information when no longer needed, unless law requires retention.
6. Data Sharing & Third Parties
We do not sell or rent your personal information. We may share data with:
- Service Providers: Cloud hosting providers, email platforms, analytics services (all under data protection agreements)
- Legal Authorities: When required by law or to protect rights
- Business Partners: With your explicit consent and only where necessary for service delivery
We ensure all third parties comply with the PDPO and maintain equivalent data protection standards.
7. International Data Transfers
Some of our service providers are located outside Hong Kong. When transferring data internationally, we ensure adequate safeguards are in place through contractual clauses and compliance agreements.
8. Your Data Protection Rights
Under the PDPO, you have the following rights:
- Right of Access: Request a copy of your personal information we hold
- Right of Correction: Request correction of inaccurate data
- Right of Erasure: Request deletion of your information (subject to legal obligations)
- Right to Object: Object to processing for marketing or legitimate interests
- Right to Restrict: Request we limit processing in certain circumstances
- Right to Data Portability: Request your data in structured, portable format
- Right to Withdraw Consent: Withdraw consent for processing at any time
9. How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Data Protection Officer
Tensorhive Ltd.
Email: [email protected]
Address: Office 1402, 14/F, Harbourfront Landmark, 11 Wan Hoi Street, Hung Hom, Hong Kong
We will respond to your request within 40 calendar days. If you believe we have not adequately addressed your concern, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD).
10. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit (HTTPS) and at rest
- Secure access controls and authentication
- Regular security audits and assessments
- Limited staff access to personal data
- Incident response procedures for data breaches
While we strive for security, no online system is 100% secure. We encourage you to use strong passwords and protect your account credentials.
11. Cookies & Tracking
We use cookies to enhance your experience. See our Cookie Policy for detailed information about:
- Types of cookies we use
- How to manage cookie preferences
- Third-party cookies and analytics
12. Children's Privacy
Our services are intended for individuals age 18 and above. We do not knowingly collect personal information from children. If we learn we have collected data from a minor, we will delete it promptly.
13. Links to External Sites
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
15. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact:
Tensorhive Ltd.
Email: [email protected]
Phone: +852 3461 7285
Address: Office 1402, 14/F, Harbourfront Landmark, 11 Wan Hoi Street, Hung Hom, Hong Kong
16. Hong Kong Regulatory Information
Data Protection Ordinance: This privacy policy complies with the Personal Data (Privacy) Ordinance (PDPO), Chapter 486 of the Laws of Hong Kong.
Privacy Commissioner for Personal Data: If you have concerns about our handling of your data, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD).
Jurisdiction: This policy is governed by the laws of Hong Kong.